CANCELLATION POLICY

RETURN POLICY

A. Right of Withdrawal
Introduction

Consumers are entitled to a right of withdrawal in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, takes possession of the last item delivered.

To exercise your right of withdrawal, you must inform us (Nubelle GmbH, St. Alban Vorstadt 106, 4052 Basel, Switzerland, E-mail: support@nubelle.de) of your decision to withdraw from this contract by means of a clear statement (e.g. by e-mail or letter).

After receiving your withdrawal request, our customer service team will provide you with further information regarding the return process. Therefore, please contact us before returning any goods. Returns can only be processed if they have been registered with our customer service team beforehand.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract.

We will use the same payment method for the reimbursement that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

After receiving your withdrawal request, our customer service team will provide you with further information regarding the return process. The return must be registered in advance with our customer service team at support@nubelle.de.

You must return or hand over the goods without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.

You are responsible for the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

General Information

Please avoid damaging or contaminating the goods. Please return the goods in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage using suitable packaging.

Please contact our customer service team at support@nubelle.de before returning any goods. After reviewing your request, we will provide you with further instructions regarding the return process. Please do not return goods freight collect.

Please note that compliance with the above points is not a prerequisite for the effective exercise of your right of withdrawal.

Free Exchange

Would you like to exchange your item? Simply contact our customer service team at support@nubelle.de.

After reviewing your request, you will receive further information regarding the exchange process. If your exchange qualifies for a free exchange, we will provide all necessary instructions for returning your item.

Please do not return any goods without contacting our customer service team first, as otherwise your return may not be clearly assigned and processed.

Paid Return

Would you like to return your item? Simply contact our customer service team at support@nubelle.de.

After reviewing your request, you will receive further information regarding the return process. The costs of returning the goods are to be borne by the customer.

Please do not return any goods without contacting our customer service team first, as otherwise your return may not be clearly assigned and processed.

Important: Whether you wish to return or exchange an item, please contact our customer service team at support@nubelle.de before sending your package back. After reviewing your request, you will receive all further instructions regarding the return process. Returns that have not been registered in advance may not be clearly assigned and may result in delays in processing.